CAP Program

Efficient office running is fundamental to the success of a business. Dynamic office management, prompt organization, and administrative skills, proficient business communication are some of the elements needed for delivering required services in the office at the right time.

Certified Administrative Professional is one such specialist who culminates various competencies and aptitude within and caters to diverse concerns of an office. Offices are adopting modernization and turning more technology driven which has generated the necessity for a versatile professional with a wide range of office skills.

Learning Objectives

The Certified Administrative Professional course aims to fulfill the following objectives:

  • Enhance professional qualifications of the participants and transform them into valuable assets for their corporations
  • To highlight the range of duties and responsibilities that fall under the position of an administrative professional
  • Widen the skill set of the participants and develop their knowledge base
  • Deepen the self-esteem and confidence of the participants with the familiarity of the latest trends and techniques
  • Strengthen communication abilities of the participants with a special focus on business communication modes
  • Allow the participants to gain more traction in their careers with industry recognized certification
  • Enhanced productivity in the office with better coordination among various activities

Program Outline

Module 1: Managing the Workplace

  • The World of Office Administration
  • Employer Expectations
  • Employer/Employee Responsibilities
  • Developing Your Professional Image
  • Managing and Organizing Yourself

Module 2: Understanding Workplace Environment

  • Characteristics of Ethical Organizations
  • Understanding the Workplace Team
  • Teams at Work and Process
  • Developing Customer Focus and Strategies

Module 3: Handling Difficult Situations

  • Improving Communication Skills
  • The Communication Process
  • Developing Presentation Skills
  • Handling Telecommunications
  • Planning Meetings and Events

Module 4: Managing Records, Travel, and Finances

  • Filing Procedures for Physical Records and Electronic Records
  • Handling Mail and Retaining Records
  • Coordinating Business Travel
  • Understanding Financial Responsibilities
  • Financial Forms and Transactions

Module 5: Leading and Managing in the Workplace

  • Seeking Employment and Researching and Applying for Jobs
  • Developing Leadership Traits
  • Understanding Leadership Styles
  • Leading People with Confidence